Refund policy

Last updated: 27 August 2026 · Consumer Protection Act 2007 · European Communities (Consumer Information, Cancellation and Other Rights) Regulations 2013

· I ·Scope

This policy applies to the GuestlinePortal subscription Service provided by GuestlinePortal Ltd, Dublin. Because subscribers are hotels or hotel groups acting in the course of business, they are not consumers within the meaning of the European Communities (Consumer Information, Cancellation and Other Rights) Regulations 2013. However, GuestlinePortal grants an equivalent discretionary right to cancel and receive a refund, described below.

· II ·Discretionary 14-day money-back

You may cancel any subscription within fourteen (14) calendar days of the activation email from mail.guestlineportal.com and receive a full refund of any amount paid, without giving any reason. To cancel, write to support@guestlineportal.com or complete the cancellation form in the Client Portal. Refunds are processed within five Irish working days to the original payment method — normally the same card or SEPA account you paid from.

· III ·First month free

Every module has a first month free. No card is charged during month one. If you cancel before day 31 there is nothing to refund because nothing has been billed. If you do not cancel, billing begins on day 31 at the price shown on the pricing page.

· IV ·Pro-rata refund on early termination

You may terminate any subscription at the end of a calendar month with 30 days' notice. If for operational reasons you require termination mid-month we will refund the pro-rata portion of the unused days, less a €25 administrative fee.

· V ·Duplicate payments and errors

Duplicate charges, incorrect VAT calculations or amounts erroneously debited by SEPA Direct Debit are refunded in full within three Irish working days of notification. Contact support@guestlineportal.com with the invoice number and we will investigate.

· VI ·Chargebacks

Before raising a chargeback with Bank of Ireland or AIB please contact the Dublin desk — most disputes can be resolved directly within one working day, and a chargeback consumes time on both sides. If a chargeback is raised without prior contact we reserve the right to suspend the affected subscription pending resolution.

· VII ·Contact

All refund correspondence to: support@guestlineportal.com, phone +353 1 447 55 20, or in writing to GuestlinePortal Ltd, 21 Grafton Street, Dublin D02 XH54, Ireland.